Service Request Ticket - # 60007

Service Request Information

CONTACT Name Pedersen, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2016 03:43 PM
Department Health & Exercise Science Phone 88269
Location Email pedersep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140789[Edit Inv] (opens in a new window) Bldg/Room RWEC 239
Service Tag Description Apple MacBook Pro 15-inch with Retina Display#Z0RF
Serial No. C02PR29XG8WL Location HEXS Department laptop

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Office 2011 Std for MAC from XXX2014004298

Wireless NIC A4:5E:60:EE:0D:63


Bluetooth NIC A4:5E:60:EE:0D:64


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public

Entered by Date Memo
Babatunde Idahor Apr 29, 2016 11:48 AM
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Apr 29, 2016 11:48 AM
I've just added Diana's profile to the macbook. 
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Babatunde Idahor Apr 25, 2016 01:45 PM
Macbook was returned to NPE 115 - we did a test with Marita 
Cardinal - she can now log in. Diana wasn't around so we 
couldn't test it out with her account. 

The issue must be coming from the profile accounts or 
Network Time Protocol- which was fixed already. I handed 
over the macbook to Peggy.  
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Babatunde Idahor Apr 22, 2016 02:56 PM
Task reassigned to Babatunde Idahor.
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Kyle Arthenayake Apr 21, 2016 03:46 PM
*will be by tomorrow to drop it off*
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Kyle Arthenayake Apr 21, 2016 03:44 PM
****This is an email****
Hello,

What we were thinking is that if you could bring
the laptop over to UCS (ITC 009) we can update,
clean it up and give those listed people access to
that laptop.

Thank you,
Kyle 
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Kyle Arthenayake Apr 21, 2016 03:44 PM
****This is an email****
I talked to Peggy and she doesn't have a problem
having users sign in as individuals, they just had
it set up the other way on their old laptop.

So, this is who she would like to have access to
the laptop.  If you need to verify anything with
her, it's Peggy Pedersen, the Division Chair for
Health & Exercise Science.

Jeffrey (William) Armstrong V00232573
Doris Cancel-Tirado V00303071
Marita Cardinal V00007555
Brian Caster V00001687
Natalie DeWitt V00317360
Robert Hautala V00183827
Siobhan Maty V00311464
Jennifer Taylor V00306878
Gay Timken V00183826
Emily Vala-Haynes V00325143
Peggy Pedersen V00059788 (currently IS able to
sign on)
Diana Heinrich V00318529 (myself)

We would also like to know if there is any issue
with us using our Apple I.D. that we already have
setup for our iPads on the Mac.  Let us know if
this is ok or if we need to set up another one.

Thank you,
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Kyle Arthenayake Apr 21, 2016 03:43 PM
****This is an email****
Hello,

If you wouldn't mind giving us the reasoning
behind having one local account rather than users
signing in as individuals.

Thank you,
Kyle 
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Kyle Arthenayake Apr 21, 2016 03:43 PM
****This is an email****
Is there a way to set it up with its own unique
username and password?  That's what the old one
had and that's what the division chair was hoping
we could do with this one.
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Kyle Arthenayake Apr 21, 2016 03:43 PM
****This is an email****
Hello,

We can for sure do that. We will create a service
request for that problem. If you don't mind could
you possibly email me the list of people with
their usernames who will be accessing that laptop?

Thank you,
Kyle 
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Kyle Arthenayake Apr 21, 2016 03:43 PM
****This is an email****
Hello,

Last year we purchased a mac laptop for our
division and we are finding that Peggy Pedersen is
the only one that seems to be able to login with
her own personal single sign in.  We need this
laptop to be set up in a way that anyone in the
division can login.  Is there a way that someone
can come and set this up?  We obviously haven't
used it much over the course of the past year, but
are planning to in the near future.

Thanks,
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