Service Request Ticket - # 60014

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2016 04:52 PM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091092[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 5XF61M1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. 5XF61M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 installed as 2007 from P0074957

Wired NIC 00:26:B9:D1:7F:38


Wireless NIC 00:23:14:64:F6:30


Bluetooth NIC 70:F1:A1:51:49:7D

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 02, 2016 08:09 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 02, 2016 08:09 AM 
Completed updating the Laptop as requested in the
service request. Return the machine to Deborah office.
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Ruby Tidwell Apr 28, 2016 04:31 PM 
Was missing a few drivers; installed those and ran 
updates.  Please return to Debbie tomorrow (4/29)
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Dyl Karbia Apr 25, 2016 08:24 AM 
Task reassigned to Dyl Karbia.
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Kyle Arthenayake Apr 22, 2016 04:52 PM 
Debbie Deihm went to a conference recently and had
trouble connecting to WIFI with the laptop and had
to do much of the work with her phone. She is
wondering if a tech could pick it up, look at it,
update it and make sure that it will be able to do
what is asked of it in the feature.
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