Service Request Ticket - # 60032

Service Request Ticket - # 60032

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Service Request Information

CONTACT	Name	Campbell, Darla	Date	Apr 26, 2016 02:27 PM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110143 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34RGZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:66:E4

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 28, 2016 02:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Apr 28, 2016 02:41 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Jonathan Yoshikawa	Apr 28, 2016 02:41 PM	delivered complete it ruby	Add Attachment
Ruby Tidwell	Apr 27, 2016 01:17 PM	Imaged and performed standard setup; installed FileMakerPro13 back on the machine and added student worker tcarey12 and campbeld as admins. Running windows updates now, then please deliver and bring back loaner. Thanks!	Add Attachment
Ruby Tidwell	Apr 27, 2016 11:08 AM	Darla had thought that we had already tried reimaging with this problematic machine, but it looks like the computer hasn't been reimaged since 2011 - let's try that first as Tricia would like to wait on the GFA until summer. Starting image now - Darla said there is nothing they need to back up.	Add Attachment
Jonathan Yoshikawa	Apr 26, 2016 03:09 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ruby Tidwell	Apr 26, 2016 02:57 PM	Talked with Tricia about the machine; she would rather us wait until summer to GFA it since we will be doing a bunch of them at once. Please deliver loaner with FileMakerPro13 and bring back old machine for testing.	Add Attachment
Ruby Tidwell	Apr 26, 2016 02:38 PM	Prepping loaner 20110897 in the meantime	Add Attachment
Ruby Tidwell	Apr 26, 2016 02:31 PM	Asking Tricia about GFA eligibility...	Add Attachment
Kirsten Fauser	Apr 26, 2016 02:27 PM	Available until 4:30	Add Attachment
Kirsten Fauser	Apr 26, 2016 02:27 PM	**This is an email** Good Afternoon~ We have been having ongoing computer issues with #20110143, located in Ed #202H. It is currently once again configuring for over 30 minutes. Can we please get this replaced? It should be up for replacement anyways, so if that could happen soon, it would be MUCH appreciated by our student worker. Thanks, Darla	Add Attachment