Service Request Ticket

Service Request Information

CONTACT	Name	Behling, Mylisa	Date	Apr 27, 2016 08:12 AM
	Department	College of Liberal Arts and Sciences	Phone	88226
	Location		Email	behlingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130560 (opens in a new window)	Bldg/Room	BELL 313
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334CDV30	Location	Division laptop
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:86:4E
	Wireless NIC	60:03:08:EB:D9:80
	Bluetooth NIC	60:03:08:EB:D9:81

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 28, 2016 04:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Apr 28, 2016 04:15 PM	Returned to Mylisa	Add Attachment
Ruby Tidwell	Apr 28, 2016 03:55 PM	Also added AlertUs	Add Attachment
Ruby Tidwell	Apr 28, 2016 03:55 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Apr 28, 2016 03:55 PM	Talked with Mylisa; she was mostly concerned with Quicktime vulnerabilities. Finished updates	Add Attachment
Babatunde Idahor	Apr 27, 2016 10:58 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Apr 27, 2016 10:54 AM	Dyl is updating	Add Attachment
Kirsten Fauser	Apr 27, 2016 08:12 AM	Dropped of Mac Book to be updated. w#20130560	Add Attachment