Service Request Ticket - # 60049

Service Request Information

CONTACT Name Baldwin, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2016 04:00 PM
Department Humanities Division Phone 88065
Location Email baldwinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120652[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25K80KLDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0088808, EndNote X6 for MAC from P0090632

Wired NIC 10:DD:B1:A4:C4:9C


Wireless NIC 8C:2D:AA:4B:DB:73


Bluetooth NIC 8C:2D:AA:4B:DB:74

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Apr 29, 2016 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Apr 29, 2016 03:18 PM 
DONE!!
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Ranjit Kayastha Apr 29, 2016 03:18 PM 
Dave fixed the H: drive issue and I showed her
where to save the files.
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Ranjit Kayastha Apr 29, 2016 03:17 PM 
DSS player serial number is not with her right
now, she said she will look and can do that herself.
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Ranjit Kayastha Apr 29, 2016 03:17 PM 
Re imaged the machine with 10.11.1.
Installed all the software's special one was End
Note and DSS Player. Also installed few other
software's. Connected to the Hu-Com and HU-Copier
printer. Gave her admin rights.
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Ranjit Kayastha Apr 29, 2016 11:58 AM 
I went to her office. Shandell send me to teach
her how to use H: drive. She was having an issue.
She also asked me for the El Capitan and I am
working on it right now.
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Ranjit Kayastha Apr 29, 2016 11:57 AM 
Task reassigned to Ranjit Kayastha.
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Jonathan Yoshikawa Apr 28, 2016 04:52 PM 
Wants to move to El Captain asked for her availability
Advised her to back up to H: drive before updating.
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Amy Anderson Apr 27, 2016 04:00 PM 
Paula called saying she needs admin rights to 
update her operating system on her MAC WOU# 
20120652[Edit Inv] She is in HSS 121 and is available now.
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