Service Request Ticket

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Service Request Information

CONTACT	Name	Coker, Keller	Date	Apr 27, 2016 04:33 PM
	Department	Creative Arts/Music	Phone	88276
	Location		Email	cokerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150205 (opens in a new window)	Bldg/Room	SH 102b
	Service Tag		Description	Apple iMac 27-in with Retina 5K Display #Z0RT
	Serial No.	D25QN0MUGG7V	Location	Claire Hudkinson
	CPU	Intel Core i5(3.2GHz Quad-core)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715
	Wired NIC	38:C9:86:22:30:C0
	Wireless NIC	28:F0:76:10:ED:FE
	Bluetooth NIC	28:F0:76:10:ED:FF

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	May 17, 2016 04:45 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	May 17, 2016 04:45 PM	Sent email asking availability	Add Attachment
Megan Thibeault	May 17, 2016 08:23 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	May 17, 2016 08:23 AM	Status??	Add Attachment
Jonathan Yoshikawa	May 11, 2016 03:59 PM	Not in. Trying to update before friday	Add Attachment
Jonathan Yoshikawa	May 09, 2016 02:18 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jonathan Yoshikawa	May 09, 2016 02:18 PM	Wednesday(5/11) @2	Add Attachment
Tricia Flaherty	May 04, 2016 11:30 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Tricia Flaherty	May 04, 2016 11:29 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Tricia Flaherty	May 04, 2016 11:29 AM	Jonathon, I have downloaded the latest version of Finale( by MakeMusic) it is at: T:\Finale\Finale2014c\Finale2014.5 This is a full installer as they did not have an upgrade installer to download on the Make Music site when I got in there. It should use the same licensing info as previous version. If it doesn't overwrite the previous version(2014c) then we may need to deauthorize and uninstall 2014C before authorizing new license on W#2015205 for Keller Coker. Please make not of what you installed on the T:Drive file and when (SR# is helpful) in the text file. Let me know if you have any issues	Add Attachment
Jonathan Yoshikawa	May 03, 2016 12:13 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Jonathan Yoshikawa	May 03, 2016 12:13 PM	thank you Trica	Add Attachment
Jonathan Yoshikawa	May 02, 2016 02:28 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Shina Oladiti	Apr 29, 2016 02:45 PM	I put a call through to Keller, to check for his availability, he made it known that he will available between 2-3pm on Monday 05/02.	Add Attachment
Jonathan Yoshikawa	Apr 29, 2016 01:57 PM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Apr 29, 2016 01:56 PM	left note on door to call ucs when free.	Add Attachment
Shandelle Plasker	Apr 29, 2016 01:42 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Dyl Karbia	Apr 28, 2016 11:40 AM	Left VM	Add Attachment
Megan Thibeault	Apr 28, 2016 07:49 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Amy Anderson	Apr 27, 2016 04:33 PM	Keller called saying that finale software on his comupter WOU#20150205 needs updated. He is in APSC 231 until 5 today 4/27, or will be in his office on Friday 2-3.	Add Attachment