Service Request Ticket - # 60054

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2016 09:16 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150135[Edit Inv] (opens in a new window) Bldg/Room COT
Service Tag C3W3162 Description Dell Latitude E6540 Laptop, i7-4810MQ,(Quad2.8GHz)
Serial No. C3W3162 Location student worker

CPU Intel core i7-4810MQ(2.8GHz quad core, 6M cache)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715, TRANSFERRED to Amanda Allen-Adobe CC2015 desktop apps for NAMED user SEPT2015(order#8666) CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65342; Camtasia v9.1/Snagit 2018(v18) bundle VISA2017006977 Order10251;
TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 03, 2016 08:21 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing May 03, 2016 08:21 AM 
Delivered to Amanda Allen on 5/2/2016
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John Rushing May 03, 2016 08:20 AM 
Adobe CC 2015 for named user was installed.
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John Rushing May 02, 2016 03:39 PM 
NEW HD installed, computer imaged with standard 
staff image.  I ran updates and verified Alertus 
was installed.
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John Rushing Apr 28, 2016 11:59 AM 
Task reassigned to John Rushing.
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Babatunde Idahor Apr 28, 2016 11:33 AM 
left a VM.
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John Rushing Apr 28, 2016 09:43 AM 
Computer Diagnostics reported bad HD Error code: 
2000-0142 validation 116703
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Amy Anderson Apr 28, 2016 09:16 AM 
Robbin came in saying that computer WOU# 
20150135[Edit Inv] is having start up problems after she 
installed after effects from creative cloud. 
Check the hard drive. If we can access any 
files call to make sure she doesn't want them 
before deleting the files. 
Laptop is in the inbox
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