Service Request Ticket

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Service Request Information

CONTACT	Name	Bull, Robbin	Date	Apr 28, 2016 09:16 AM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120688 (opens in a new window)	Bldg/Room	TODD 235
	Service Tag		Description	Apple MacBook Pro 15w/ Retina, 2.7GHz Quad-core In
	Serial No.	C02KC0Y4FFT4	Location	Mike Bicknell, TRI NCDB Video equipment
	CPU	Intel Core i7(2.7GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office for MAC 2011 from P0088966, Adobe Premiere Pro CS6 for Mac from P0088966, Adobe CC2015 subscription serialized desktop from Order#9125 MAY2016; CamtasiaforMac v3.0.3 Academic license VISA2016006138 FEB2017 SR#; REMOVE SERIALIZED ADOBE CC JULY2019 as NO LONGER PAID SUBSCRIPTION;
	Wired NIC	40:6C:8F:42:F0:25
	Wireless NIC	28:CF:E9:14:94:B1
	Bluetooth NIC	28:CF:E9:14:94:B2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 29, 2016 10:05 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Apr 29, 2016 10:05 AM	installed via JAMF	Add Attachment
Megan Thibeault	Apr 29, 2016 08:06 AM	Task reassigned to John Rushing.	Add Attachment
Ruby Tidwell	Apr 28, 2016 02:28 PM	Status changed from (4) On Hold to (2) Scheduled	Add Attachment
Ruby Tidwell	Apr 28, 2016 02:28 PM	She is backing up and would like to have someone come help her first thing tomorrow. She is in at 8.	Add Attachment
Ruby Tidwell	Apr 28, 2016 02:24 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Babatunde Idahor	Apr 28, 2016 12:02 PM	The computer was given back to the Robbin because she needed to transfer some files from the machine.	Add Attachment
Jessie Bergantinos	Apr 28, 2016 09:24 AM	Task reassigned to UCS Tech.	Add Attachment
Jessie Bergantinos	Apr 28, 2016 09:24 AM	Dropped of laptop this morning. Laptop will be in in box.	Add Attachment
Tricia Flaherty	Apr 28, 2016 09:16 AM	should be done as serialized desktop installations by just running (or push with JAMF-self-service?) T:\Adobe CCE\CCEPackages\CC2015\AdobeCC2015FULL_MAC\Build\AdobeCC2015FULL_MAC_Install.pkg This should install Acrobat as well but please double check and nothing should indicate Trial (please ignore the Sign in prompts, it is not necessary to use the programs the programs should run without sign-in). This is a shared laptop in TRI but Robbin Bull is working on an important project and needs this right away. She is suppose to bring the laptop over this morning to get this done. Move this task to UCS tech once the laptop has been dropped off.	Add Attachment