Service Request Ticket - # 60056

Service Request Information

CONTACT Name Hsieh, Bau Hwa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2016 09:19 AM
Department Social Science Phone 88853
Location Email hsiehb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120707[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5X6QXW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. 5x6qxw1 Location PDR 2023 Giveaway

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010

Wired NIC E0:DB:55:E7:63:73


Wireless NIC B8:76:3F:36:0E:D8


Bluetooth NIC 20:16:D8:9B:D9:79

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Apr 28, 2016 09:21 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Apr 28, 2016 09:21 AM 
Went over to help her.  She wasn't able to get 
online and was trying to go through wou-guest-
open.  I joined her to wou-secure
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Amy Anderson Apr 28, 2016 09:19 AM 
Bau called about not being able to get into 
computer. She is in HSS 204. Available right now. 
Ruby went to help her.
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