Service Request Ticket - # 60057

Service Request Ticket - # 60057

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Service Request Information

CONTACT	Name	Behling, Mylisa	Date	Apr 28, 2016 09:53 AM
	Department	College of Liberal Arts and Sciences	Phone	88226
	Location		Email	behlingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101461 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	451WJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:3E:E2

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Apr 29, 2016 11:16 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Babatunde Idahor	Apr 29, 2016 11:16 AM	I was told Dr Cornelia procured her own printer for use. So, I'll close out the task.	Add Attachment
Babatunde Idahor	Apr 29, 2016 11:16 AM	** Outgoing e-mail ** Hello Dr. Cornelia, My name is Tunde, I work here at the University Computing Service (WOU). I've just relocated your machine and both monitors to APSC 414. Presently, there are no printers attached to your computer at APSC 414. So, I was wondering what printers you would need on your computer?	Add Attachment
Babatunde Idahor	Apr 28, 2016 02:37 PM	Dr. Paraskevas is out for a conference today.	Add Attachment
Babatunde Idahor	Apr 28, 2016 02:33 PM	I've just relocated both monitors and machine from HSS 303 to APSC 414. I left the HP printer behind because we weren't sure if we needed to move it to APSC. She has no printer connected to her machine.	Add Attachment
Babatunde Idahor	Apr 28, 2016 01:19 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Apr 28, 2016 11:35 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jessie Bergantinos	Apr 28, 2016 09:53 AM	**This is an email** Good morning, We are hoping to get some help moving a computer for Dr. Paraskevas. WOU #20101461 From: HSS 303 To: APSC 414 I will be available to open the office in HSS today and tomorrow. Please let me know if any other information would be helpful. Thanks!	Add Attachment