Service Request Ticket

Service Request Information

CONTACT	Name	Templeton, Jeffrey	Date	Apr 28, 2016 10:36 AM
	Department	Natural Science Division	Phone	88858
	Location		Email	templej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20120535 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Epson WorkForce DS-6500 Document Scanner #B11B205221
	Serial No.	PWTZ000839	Location	PDR

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 17, 2016 12:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	May 17, 2016 12:45 PM	A piece broke off this printer. We replaced it which the scanner came in today. I hooked it all up and installed the program. Works great.	Add Attachment
Shandelle Plasker	May 06, 2016 09:37 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Shandelle Plasker	May 03, 2016 10:40 AM	Have the printer back at my desk	Add Attachment
Ranjit Kayastha	Apr 28, 2016 04:56 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Ranjit Kayastha	Apr 28, 2016 04:55 PM	The paper is jaming not on the top but on the bottom roller.	Add Attachment trim.A9209181-131E-4A02-BABC-637E24557431.MOV
Ranjit Kayastha	Apr 28, 2016 04:12 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Apr 28, 2016 02:54 PM	Shandelle has already replaced rollers in this	Add Attachment
Megan Thibeault	Apr 28, 2016 12:18 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Apr 28, 2016 12:18 PM	Opens at 4pm today	Add Attachment
Kirsten Fauser	Apr 28, 2016 10:36 AM	Both Scanners are having issues with feeding paper and issues with staying connected to the machine. w# 20120535 w# 20120534	Add Attachment