Service Request Ticket - # 60060

Service Request Ticket - # 60060

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Service Request Information

CONTACT	Name	Shimizu, Melinda	Date	Apr 28, 2016 11:23 AM
	Department	Natural Science Division	Phone	89320
	Location		Email	shimizum@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120146 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
	Serial No.	JLGL7V1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Windows 10 Pro, 64 bit	Software
	Wired NIC	18:03:73:34:8A:6F

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	May 02, 2016 02:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	May 02, 2016 02:28 PM	installed and licensed	Add Attachment
Jonathan Yoshikawa	Apr 28, 2016 02:13 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ranjit Kayastha	Apr 28, 2016 01:03 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Apr 28, 2016 12:24 PM	PLEASE MAKE SURE YOU READ THE WHOLE TICKET	Add Attachment
Megan Thibeault	Apr 28, 2016 12:24 PM	**This is an email** Thank you! One more thing...I'm so sorry that I keep adding things. But that same computer in row #2 (the one without Illustrator) is apparently also suffering a license expiration for the Idrisi Selva software we use in Remote Sensing. Thanks again!!	Add Attachment
Amy Anderson	Apr 28, 2016 11:46 AM	I replied asking what the error was **This is an email** Thanks Amy! The error said something to the effect of the port not being found. When we tried to connect to the printer on Krusty, it said we did not have the right credentials to do so.	Add Attachment
Amy Anderson	Apr 28, 2016 11:40 AM	**This is an email** Hello, A student was trying to print from computer # 20120146 in NS 216. The printer in NS 216 (Hood\Lab-NS216) was not connected and when we tried to connect it it gave an error.... Can you please fix this printing issue? Thank you!	Add Attachment
Amy Anderson	Apr 28, 2016 11:23 AM	**This is an email** Hello, Computer # 20120146 in the NS 216 lab (second row from the front - next to the wall) does not have Adobe Illustrator installed, and it should! Can we please get Illustrator installed on the machine? Thanks, Melinda	Add Attachment