Service Request Ticket - # 60061

Service Request Ticket - # 60061

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Service Request Information

CONTACT	Name	Student, Student	Date	Apr 28, 2016 11:36 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120142 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
	Serial No.	JLHZ7V1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0086494
	Wired NIC	18:03:73:34:6D:3A

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	May 05, 2016 07:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	May 04, 2016 02:25 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Jonathan Yoshikawa	May 04, 2016 02:25 PM	Delivered	Add Attachment
Ruby Tidwell	May 04, 2016 01:48 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ruby Tidwell	May 04, 2016 01:48 PM	Finished updates - Jonathan will return to NS 216 - thanks!	Add Attachment
Ruby Tidwell	May 04, 2016 12:01 PM	room is open for the rest of the day	Add Attachment
Ruby Tidwell	May 04, 2016 12:00 PM	Dyl said it's just finishing updates and then I'll bring it back to the class	Add Attachment
Dyl Karbia	May 04, 2016 11:58 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Dyl Karbia	May 02, 2016 11:49 AM	Check the issue with the computer. The various users profile and software installed on the machine have taken the entire space on the machine. I tried deleting the users profiles but it took for ever. Still need to continue deleting the profiles.	Add Attachment
Megan Thibeault	May 02, 2016 08:44 AM	update?!	Add Attachment
Megan Thibeault	Apr 28, 2016 11:59 AM	**This is an email** Yes I am. It appears to be only that computer experiencing the problem. Derek	Add Attachment
Dyl Karbia	Apr 28, 2016 11:47 AM	Task reassigned to Dyl Karbia.	Add Attachment
Amy Anderson	Apr 28, 2016 11:36 AM	Contact Info: wsmith14@mail.wou.edu 541-250-1492	Add Attachment Public
Amy Anderson	Apr 28, 2016 11:36 AM	**This is an email** I have experienced problem with logging into a lab computer in NS-218. The computer with the WOU property tag W20120142 experienced a Profile Service failure when I attempted to login to my WOU profile. I am not the only student who has experienced this with this particular computer. If there is any additional information you need for a trouble-ticket, please let me know. Thank you. Respectfully, Derek Smith	Add Attachment