Service Request Ticket - # 60070

Service Request Information

CONTACT Name Lerum, Wilburta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2016 02:55 PM
Department Student Engagement Phone 88655
Location Email lerumw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150490[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HKVBGB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. HKVBGB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 18:66:DA:0B:9F:CD


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public

Entered by Date Memo
Jonathan Yoshikawa May 12, 2016 02:42 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Jonathan Yoshikawa May 11, 2016 03:56 PM
set up outlook and pelco.  
She needs STG conference program
...Housing will setup STG 
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Jonathan Yoshikawa May 10, 2016 12:43 PM
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault May 10, 2016 12:20 PM
Priority changed from (3) Priority to (2) High Priority.
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Dyl Karbia May 09, 2016 08:47 AM
I was able to get hold of Lerum this morning and
told her about her new equipment delivery. She
said today isn't a good time. She's is available
on Tuesday May 10, a tech should call before
delivering the machine.
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Ruby Tidwell May 03, 2016 08:02 AM
****This is an outgoing email****
Not a problem at all!

Yes, everything that is on your C: drive, 
desktop, or downloads folders that you'd like 
to keep should be backed up onto your H: drive.  
Your network drives (H:, I:, K:, etc.) will be 
accessible and unchanged from the new machine.

As for your emails, when we set up your new 
machine with you, we will help you configure 
Outlook.  You will still have all of your 
emails and folders, but you might need to 
adjust any of your settings to get things 
exactly how you'd like them.  You won't lose 
any emails or your email address.

Please let me know if that helps or if you have 
any further questions.  Have a nice day,
Ruby
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Ruby Tidwell May 03, 2016 08:02 AM
****This is an email****
Ruby,
 
I might need help in backing up my machine¿it¿s 
been a long time since I¿ve had a new one.  So, 
are you saying that I need to back up 
everything on the C: drive to H: drive?  I will 
still be able to access everything from our 
shared I: drive correct?
 
What happens to all of my emails and email 
addresses¿will I have to start all over 
establishing those or are those going to 
transfer over?  I use Microsoft Outlook and I 
do log into google mail.
 
Thanks,
Willy Lerum
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Ruby Tidwell May 02, 2016 01:30 PM
Sent email for availability 
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Ruby Tidwell May 02, 2016 01:00 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell May 02, 2016 01:00 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell May 02, 2016 01:00 PM
Back on shelf and ready to deploy
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Ruby Tidwell May 02, 2016 12:54 PM
Moved in AD
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Shina Oladiti Apr 29, 2016 05:01 PM
Imaging in progress...
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Tricia Flaherty Apr 29, 2016 04:08 PM
this is computer only, no monitors were ordered.
and Invoice is with equipment.  
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Tricia Flaherty Apr 29, 2016 04:05 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Apr 29, 2016 04:05 PM
She needs this new cpu before MAy 21st per the
purchase request.   Also they have given me a
document regarding the programs that she needs
that I have attached: see 20110683[Edit Inv].pdf for more
info.  This is to replace her current cpu
W#20110683[Edit Inv] but it is not a GFA as this is an IFC
area.  Please make sure to okay taking the old
computer with Willy and/or Patrick Moser before
bringing back for PDR
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Courtney Croy Apr 29, 2016 02:55 PM
NEW EQUIP SETUP: A Dell OptiPlex CPU W#20150490[Edit Inv] needs to be 
set up and delivered to Willy Lerum in WUC 210B. This is located in 
ITC 008 on the counter across from the storage wall. 
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20110683.pdf