Service Request Ticket

Service Request Information

CONTACT	Name	Harding, Julie	Date	May 02, 2016 09:32 AM
	Department	OHSU School of Nursing	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121220 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MKV1T6DV30	Location	Going to PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090649,[TRANSFERED from W#20091006- Adobe CS6 Design&Web Premium from P0090339], Adobe Photoshop Lightroom 5 MAC from P0095735; Adobe Acrobat Pro XI(annual subscription) XXXX2014004507 SR56413
	Wired NIC	10:DD:B1:DA:1E:36
	Wireless NIC	88:1F:A1:1F:9A:D0
	Bluetooth NIC	88:1F:A1:1F:9A:D1

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 02, 2016 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	May 02, 2016 11:01 AM	The HD was full. She is going to remove some file and see if that helps. She will let us know if there is still any slowness issues.	Add Attachment
John Rushing	May 02, 2016 10:15 AM	left a VM	Add Attachment
Megan Thibeault	May 02, 2016 09:59 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	May 02, 2016 09:59 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	May 02, 2016 09:59 AM	John can you look into this since its for Julie and its a Mac	Add Attachment
Kirsten Fauser	May 02, 2016 09:32 AM	Called and said her computer is running very slow. Has restarted it a couple times and would like someone to come take a look at it. Available every day 9:30-4pm, expect 12:30- 1:30.	Add Attachment