Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	May 02, 2016 11:09 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140008 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL143495	Location	PDR
	Model	ColorQube 8870	Hostname	ch303.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.76.25 Metered pin: 6896	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:53:A0:94

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 03, 2016 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	May 03, 2016 11:01 AM	This has been fixed.	Add Attachment
Shandelle Plasker	May 02, 2016 11:53 AM	Ref# 21243631	Add Attachment
Shandelle Plasker	May 02, 2016 11:52 AM	Called Xerox to have a technician come in and look at this. The error code it is receiving is 91,720 witch is a print head fault error. The parts have been ordered by Xerox for replacement.	Add Attachment
John Rushing	May 02, 2016 11:39 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Ranjit Kayastha	May 02, 2016 11:15 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
John Rushing	May 02, 2016 11:09 AM	The printer in CH 303 is making strange sounds when they try printing.	Add Attachment