Service Request Ticket - # 60082

Service Request Information

CONTACT Name Oxford, Jeremiah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2016 12:53 PM
Department Natural Science Division Phone 88680
Location Email oxfordj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140724[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PBTD42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:8B:71

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor May 05, 2016 02:37 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Babatunde Idahor May 05, 2016 02:37 PM 
Processor fan installed on W20140724
 Add Attachment
Babatunde Idahor May 05, 2016 01:29 PM 
Status changed from (3) Order in Process to (2) Scheduled
 Add Attachment
John Rushing May 05, 2016 01:18 PM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Megan Thibeault May 04, 2016 11:53 AM 
Status changed from (2) Scheduled to (3) Order in Process
 Add Attachment
Megan Thibeault May 04, 2016 11:53 AM 
SR929202068
Add Attachment
Babatunde Idahor May 04, 2016 11:46 AM 
Task reassigned to Megan Eichler.
 Add Attachment
Babatunde Idahor May 04, 2016 11:44 AM 
Specs: (Processor Fan)
Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
serial: 7PBTD42
wou#: 20140724[Edit Inv]
Main. Index :NSM902 GFA 14/15
 Add Attachment
Babatunde Idahor May 04, 2016 11:39 AM 
We might need to change the processor fan on the 
machine. I'll return the machine to Jeremiah for 
the brief period till the replacement arrives.
 Add Attachment
Dyl Karbia May 04, 2016 11:32 AM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Megan Thibeault May 04, 2016 08:07 AM 
Task reassigned to Dyl Karbia.
 Add Attachment
Babatunde Idahor May 02, 2016 01:40 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Babatunde Idahor May 02, 2016 01:40 PM 
The fan has these quirky sound coming from the fan blade. I ran 
the diagnostics but - no errors were found. I've scheduled an 
appointment with him to pick-up the machine on Wednesday - 4th 
May, 16 @ 8:30am just before his class.
Add Attachment
Babatunde Idahor May 02, 2016 01:01 PM 
Task reassigned to Babatunde Idahor.
 Add Attachment
John Rushing May 02, 2016 12:53 PM 
The fan on his computer is making noises.  He said 
it sounds like it is going out.
 Add Attachment