Service Request Ticket - # 60089

Service Request Ticket - # 60089

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Service Request Information

CONTACT	Name	Habermann, Megan	Date	May 03, 2016 11:11 AM
	Department	Student Engagement	Phone	88659
	Location		Email	habermam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150495 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6XNCGB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715; MeetingMatrix client.
	Wired NIC	18:66:DA:10:FB:DC

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jun 23, 2016 03:44 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Jun 23, 2016 03:44 PM	This is all setup and updated in inventory	Add Attachment
Shandelle Plasker	Jun 16, 2016 02:56 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shina Oladiti	Jun 15, 2016 04:24 PM	I put an email forward to Megan but i got and automated response which implies that she is out of office for now and she will be back by Monday June 20.	Add Attachment
Megan Thibeault	Jun 15, 2016 07:34 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jun 13, 2016 04:21 PM	need to setup meeting matrix, Myron knows how to get it to the correct server, Alan came by and informed me of that.	Add Attachment
Babatunde Idahor	Jun 09, 2016 02:07 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jonathan Yoshikawa	Jun 07, 2016 04:44 PM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Jun 06, 2016 03:25 PM	Ready to go.	Add Attachment
Ruby Tidwell	Jun 06, 2016 02:42 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ruby Tidwell	Jun 06, 2016 02:42 PM	Hey Jon - the New Equip form says you prepped this already. Can you confirm that it's set up and has special software installed? If so, reassign to ucstech	Add Attachment
Tricia Flaherty	May 17, 2016 04:23 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 17, 2016 04:23 PM	She is a Meeting Matrix user and this is done via a client. See Alan Philips or Myron Hoeckle for more details on this part of the setup. Also she mentioned needing Outlook in an email so she is most likely an Outlook user as well. Please show her how to access Outlook, Publisher and Access which are all part of the Microsoft Office Pro package we install. The last item that was specifically requested was Google Chrome but I would assume that is standard image as well	Add Attachment
Courtney Croy	May 03, 2016 11:11 AM	NEW EQUIP SETUP: **Delivery not until 6/15-17. A Dell OptiPlex CPU needs to be set up and delivered to Megan Habermann in WUC 210H. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment