Service Request Ticket - # 60096

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 03, 2016 01:24 PM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150026[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706XFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:3D:AC


Wireless NIC AC:29:3A:9E:E8:61


Bluetooth NIC AC:29:3A:9E:E8:62

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha May 03, 2016 03:20 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha May 03, 2016 03:20 PM 
The keyboard W#20150042[Edit Inv] is not working so PDR is
and changed the keyboard. Also the instructor
computer I and O keyboard when pressed used to
press i5 o5 PDR that keyboard too W#20110416[Edit Inv].

both the keyboard that I changed are working.

the printer doesn't have any issue. 

Solved everything! DONE!!
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Ranjit Kayastha May 03, 2016 01:36 PM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake May 03, 2016 01:24 PM 
****This is an email****
keyboard 20150042[Edit Inv]
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Kyle Arthenayake May 03, 2016 01:24 PM 
****This is an email****
Hello -
There are a few different issues in ITC 210 to report:

    instructor's statio5n (#20150026)
malfunctio5ning by randomly addi5ng the #5 i5n the
text (as you can see here in5 this sentence!)
    instructor station also encountering printing
problems to the Epson printers (Picasso &
Kandinski). even though some prints go through,
the print queue says 'Communication Error' and
some text is jumbled/not displaying correctly
    keyboard 20150042[Edit Inv] ¿ the letter "o" will not
work (currently placed near the front computer
opposite the white board)

Thanks!

Jen
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