Service Request Ticket - # 60120

Service Request Information

CONTACT Name Litchfield, Donna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2016 01:44 PM
Department Facilities Services Phone 88903
Location Email litchfid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141187[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5YYKV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5yykv42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#20091316 MAY2016: Adobe Acrobat Pro 10 WIN from P0083800, AutoCAD Architect 2013 standalone license + 1 yr subscription(til 11-12-2013)P0087499; Graphisoft ARCHICAD v21 WIN P0105320 SEPT2017 SR65027; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop and Microsoft Project Standard 2016 P0105539 OCT2017 SR65359; Microsoft Wireless Desktop 2000, Black #M7J-0001 VISA208--8426 MAR2019 Order10784; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;

Wired NIC 98:90:96:D9:39:95


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public

Entered by Date Memo
Jonathan Yoshikawa May 17, 2016 02:26 PM
Status changed from (2) Scheduled to (5) Completed
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Jonathan Yoshikawa May 17, 2016 12:27 PM
Task reassigned to Jonathan Yoshikawa.
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Tricia Flaherty May 16, 2016 03:48 PM
She still has a 27 inch monitor that is on back
order and not expected till 6-10-2016
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Tricia Flaherty May 16, 2016 03:47 PM
FYI only 2 monitors unless a different video card
is purchased but don't encourage that :\
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Courtney Croy May 16, 2016 03:45 PM
Monitor came in W#20150520[Edit Inv]. I am putting this next to the CPU in 
ITC 008 on the counter across from the storage wall.
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Ruby Tidwell May 16, 2016 01:26 PM
****This is an email****
I am back in the office. Tomorrow or Wednesday 
is good.  I am getting 2 new monitors which 
Tricia said they will be in later.  I do want 
to keep my one monitor, the 24" one that PP 
purchased back in 2006.  Is it possible to have 
3 monitors?  I thought I would use that one 
until it died on me.

Thank you,
Donna 
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Babatunde Idahor May 13, 2016 11:04 AM
Status changed from (1) Pending to (2) Scheduled
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Ruby Tidwell May 09, 2016 03:39 PM
She emailed asking for the setup on the Tuesday or 
Wednesday after she returns (5/17 or 5/18)
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Jonathan Yoshikawa May 09, 2016 03:29 PM
Shell be back.... 
05/16/16  
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Dyl Karbia May 09, 2016 08:49 AM
Left VM
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Ruby Tidwell May 06, 2016 08:31 AM
I spoke with her about Autocad products and she 
can reload anything else she needs
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Ruby Tidwell May 06, 2016 08:31 AM
She is available this afternoon or anytime next 
week.  
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Ruby Tidwell May 05, 2016 04:23 PM
Task reassigned to UCS Tech.
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Ruby Tidwell May 05, 2016 04:23 PM
Sent email for availability
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Ruby Tidwell May 05, 2016 02:42 PM
Installed Acrobat and AutoCAD Architect 2013, 
but was unable to find the installer for 
Building Design Suite STD 2013.  I talked with 
Tricia and she said Donna might have the 
install.  Check with her upon delivery and get 
a copy for our T: drive if possible.
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Ruby Tidwell May 05, 2016 02:03 PM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell May 05, 2016 09:22 AM
Moved in AD
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Ruby Tidwell May 05, 2016 09:22 AM
Standard setup performed; still needs special 
software installed and needs Windows updates
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Ruby Tidwell May 05, 2016 08:02 AM
Started image
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Tricia Flaherty May 04, 2016 03:23 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty May 04, 2016 03:23 PM
She  is still trying to decide on monitor so
please deliver CPU and when she decides whether
she is upgrading the size or not I will have that
set up later  Also do not use Student AutoDesk
licensing as this is not Academic use
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Tricia Flaherty May 04, 2016 02:58 PM
additional software to Transfer:
Adobe Acrobat Pro 10 WIN from P0083800
T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10WIN
& 
AutoCAD Architect 2013 standalone license from
P0087499
T:\Autodesk\AutoCAD_Architect2013
you may need to get newer installer from here as
there is a note in text file that she rec'd
upgrade to Building Design Suite STD 2013 in
NOV2012 and I am not sure if we have that version
on T:Drive
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Courtney Croy May 04, 2016 01:44 PM
A Dell OptiPlex CPU W#20141187[Edit Inv] needs to be set up and 
delivered to Donna Litchfield at the Physical Plant in PP Planning. 
This is replacing W#20091316[Edit Inv]. 
This is located in ITC 008 on the counter across from the storage 
wall.
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