Service Request Ticket

Service Request Information

CONTACT	Name	Bueford, Christopher	Date	May 04, 2016 02:07 PM
	Department	Business Services	Phone	88210
	Location		Email	buefordc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110171 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34PJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:9B:FA

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	May 05, 2016 08:57 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ruby Tidwell	May 05, 2016 08:57 AM	Finished updates and returned to Chris	Add Attachment
Ruby Tidwell	May 05, 2016 08:38 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Amy Anderson	May 05, 2016 08:07 AM	Christopher called back wondering when it will be done. Can someone call him when it is done his extension is 88210. He is available all day for drop off	Add Attachment
Babatunde Idahor	May 04, 2016 02:52 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Babatunde Idahor	May 04, 2016 02:52 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Babatunde Idahor	May 04, 2016 02:36 PM	Imaging..	Add Attachment
Babatunde Idahor	May 04, 2016 02:28 PM	Christopher backed-up all his documents already. Once it's imaged it can be returned back to his office today or tomorrow first thing in the morning. Printers have to be set-up on the machine after the imaging is done.	Add Attachment
Babatunde Idahor	May 04, 2016 02:26 PM	Needs to be re-imaged.	Add Attachment
Amy Anderson	May 04, 2016 02:07 PM	WOU# 20110171 Chris needs to update his computer but believes his computer has a virus and would like some help. He is in the business office in the admin building	Add Attachment