Service Request Ticket - # 60125

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2016 11:33 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150042[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706SFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:61:D5


Wireless NIC AC:29:3A:9F:03:4B


Bluetooth NIC AC:29:3A:9F:03:4C

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha May 10, 2016 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha May 10, 2016 01:08 PM 
Informed Jen that printer issue is fixed and
switch user we used to have it before but now we
remove it because of some issues and if there will
be any way we can do it, we will fix that issue.

DONE
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Ranjit Kayastha May 06, 2016 01:53 PM 
The printer issue is fixed. 

We are looking for the switch user issue now.
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Ranjit Kayastha May 05, 2016 04:51 PM 
removed and added the printer back on those 4
computers.
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John Rushing May 05, 2016 04:47 PM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault May 05, 2016 12:19 PM 
Task reassigned to John Rushing.
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Megan Thibeault May 05, 2016 12:19 PM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault May 05, 2016 12:19 PM 
Can you look into why she is having these issues.
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Amy Anderson May 05, 2016 11:33 AM 
****This is an email****
Hello again -
Sorry this lab is such a problem! But here are 
some additional issues plaguing us today:

Printing issues ¿ lack of printing to the ITC 
Hood printer and/or Epson printers for the 
systems below:
20150042[Edit Inv]
20150040[Edit Inv]
20150028[Edit Inv]
20150033[Edit Inv]
20150027[Edit Inv]
The error is that the job won't print, the 
printer is paused, and the resume function 
requires admin sign-in. Sometimes there are 
previous unsuccessful jobs that have never been 
deleted, so when you fix the issue please take 
care not to allow all those print jobs to run 
and waste paper and ink! (if possible)

Also, one time-consuming issue (in the whole 
lab) is that people forget to log out and then 
the system has to be rebooted to log in again. 
In the past we had the 'switch user' function 
to avoid this and it would be great if we could 
get that again.

Thanks,

Jen
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