Service Request Ticket

Service Request Information

CONTACT	Name	Jones, Beth	Date	May 05, 2016 01:30 PM
	Department	College of Education	Phone	88235
	Location		Email	jonesb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20150493 (opens in a new window)	Bldg/Room	RWEC 120
	Service Tag		Description	Fujitsu ScanSnap IX500 Deluxe Wireless Desktop Scanner #PA0356-B015
	Serial No.	A13BC10206	Location	Beth Jones, Admin Asst with W#20160132

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 17, 2016 05:21 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Megan Thibeault	Aug 17, 2016 05:21 PM	setup done	Add Attachment
Megan Thibeault	May 06, 2016 04:36 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	May 06, 2016 04:08 PM	Scanners are in Darla's office, waiting to setup until the new ED Building	Add Attachment
Shina Oladiti	May 06, 2016 03:26 PM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	May 06, 2016 02:38 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 06, 2016 02:37 PM	driver/software and bundled Acrobat STd 2015(v12) can be found at: T:\Fujitsu ScanSnap\iX500 under VISA2015005271 order#8979 This is the Deluxe Version so make sure to do installs under:T:\Fujitsu ScanSnap\iX500\IX500Deluxe_VISA2015005271_ONLY This scanner has WiFi capabilities but depending on what type of connection, etc. they may not be supported on campus wifi network, if they requests the wifi be setup please talk with Megan as to what we may or may not be able to do. The scanner is USB 3.0 capable	Add Attachment
Courtney Croy	May 05, 2016 01:30 PM	A Fujitsu ScanSnap IX500 Scanner W#20150493 needs to be set up and delivered to Beth Jones in ED 202. This is located in ITC 008 on the small desk at the end of my counter.	Add Attachment