Service Request Ticket - # 60135

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2016 09:55 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120660[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MK7143DV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0088808, transferred from 20090485 Adobe Photoshop Extended CS4 Mac from P0074268 Transferring to W#20141274

Wired NIC 10:DD:B1:AA:43:8D


Wireless NIC 4C:8D:79:EC:10:10


Bluetooth NIC 4C:8D:79:EC:10:11

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha May 06, 2016 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha May 06, 2016 10:46 AM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha May 06, 2016 10:46 AM 
Restarted the laptop, did some updates. It was
working fine
Have asked her to use the laptop for few hours and
let us know.

DONE!!
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Kirsten Fauser May 06, 2016 09:55 AM 
Laptop is running really slow. 
Restarted it and still not working. 
Available all day. 

APSC RM 301
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