Service Request Ticket - # 60137

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2016 10:17 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130843[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43Y8V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Y8V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from P0094150; Previous software at this station location(oldW#20030859): ABBYY FineReader Pro v8 and PDF Transformer from P0058354, To be transferred from W#20090305:Text Aloud v2.0 from VISA2005/04/1203:04:18, NaturalReader ED Sliver with Spanish and French voices from VISA2011002696; FEB2015 ABBYY FineReader Pro v12 from P0095648, MARCH2015 Camtasia Studio WIN v.8.5.0 from VISA2014004415 & TextAloud v3.0.79 WIN from VISA2014004414

Wired NIC 34:17:EB:A5:4F:A8

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 06, 2016 11:26 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 06, 2016 11:26 AM 
I was able to get hold of the user. I upgrade the
software to the higher version and that solve the
problem.
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Dyl Karbia May 06, 2016 10:32 AM 
Task reassigned to Dyl Karbia.
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Amy Anderson May 06, 2016 10:26 AM 
I replied asking availability.

****This is an email****
Hello Amy,

Thank you for getting back to me so quickly. 
Anytime today other than 12-1 will work for us! 

Madison
ODS
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Amy Anderson May 06, 2016 10:17 AM 
****This is an email****
Hello UCS, 

I called yesterday, May 5th, and spoke with 
Megan regarding the Camtasia video editing 
program that we use in the ODS office. We have 
been noticing for quite a while that when we 
begin one video on the front computer and try 
and open it on the other computer, it does not 
open, and vice versa. 

Megan mentioned that I should email the Service 
Request in order to see about getting the 
programs to be the same version. 

ODS Front computer: 20130843[Edit Inv] (Camtasia 8.5)
ODS Side computer : 20120887[Edit Inv] (Camtasia 8.4)

Please let me know if there is any more 
information that I can provide. 

Thank you,
Madison
ODS
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