Service Request Ticket - # 60138

Service Request Information

CONTACT Name Soderlund, Lars   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2016 12:23 PM
Department Humanities Division Phone
Location Email soderlundl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140795[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPT4DSG944 Location PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software

Wireless NIC E0:AC:CB:62:C3:EA


Bluetooth NIC E0:AC:CB:62:C3:EB

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Kirsten Fauser May 24, 2016 04:10 PM 
Status changed from (1) Pending to (5) Completed
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Kirsten Fauser May 24, 2016 04:10 PM 
Picked up cord today.
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Kirsten Fauser May 23, 2016 09:00 AM 
Left VM also.
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Kirsten Fauser May 23, 2016 08:59 AM 
Emailed again. 

Phone: 88325
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Megan Thibeault May 23, 2016 08:00 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault May 23, 2016 08:00 AM 
Please update/contact if needed
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Megan Thibeault May 18, 2016 08:40 AM 
Update?!?! Did he pick it up? Do we need to contact?
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Shandelle Plasker May 12, 2016 12:53 PM 
Task reassigned to Service Request Desk.
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Shandelle Plasker May 12, 2016 12:53 PM 
Lars will be picking his Mac Laptop charger at 
some point today. I have put the new charger in 
the out box. It has the WOU# 20140795[Edit Inv] on it.
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Shandelle Plasker May 11, 2016 10:42 AM 
The part came in but they sent the power extention
cord and not the charger box. I have called in the
mistake and they are sending the right part.

Case# 1106789997
Repair#D195070001
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Shandelle Plasker May 09, 2016 08:39 AM 
I have called apple and they are sending a 
replacement charger.
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Amy Anderson May 06, 2016 12:23 PM 
Mac book air power cord no longer works and is 
wanting a new one.
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