Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Djokotoe, Vivian	Date	May 10, 2016 10:04 AM
	Department	Criminal Justice	Phone	88358
	Location		Email	djokotoev@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140641 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ0JAF8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:63:FB
	Wireless NIC	AC:29:3A:93:15:25
	Bluetooth NIC	AC:29:3A:93:15:26

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	May 19, 2016 02:17 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	May 19, 2016 02:16 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Jonathan Yoshikawa	May 19, 2016 02:16 PM	Set up	Add Attachment
Ruby Tidwell	May 19, 2016 01:54 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Babatunde Idahor	May 13, 2016 11:02 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ruby Tidwell	May 13, 2016 07:57 AM	**This is an outgoing email** Hi Vivian, Absolutely! It looks like we can do Thursday May 19th at 1:00pm. I'll make a note in your service request ticket, and a tech should be over at that time next week. Thanks for your help,	Add Attachment
Ruby Tidwell	May 13, 2016 07:56 AM	**This is an email** Thanks so much for your message. Can we have this set up done on Thursday May 19th? I am available from 1-3pm. Could you let me know what works? Thanks Vivian	Add Attachment
Ruby Tidwell	May 12, 2016 08:40 AM	Sent email for availability	Add Attachment
Ruby Tidwell	May 11, 2016 01:49 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	May 11, 2016 01:49 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	May 11, 2016 01:49 PM	Finished standard prep; it's back on the shelf and ready to deliver	Add Attachment
Ruby Tidwell	May 10, 2016 02:39 PM	Running update package	Add Attachment
Dyl Karbia	May 10, 2016 12:42 PM	Imaging the machine at the moment.	Add Attachment
Tricia Flaherty	May 10, 2016 12:08 PM	she is going from PC desktop to MAC desktop	Add Attachment
Tricia Flaherty	May 10, 2016 12:08 PM	Name Change this is for Vivian Djokotoe, CJ Dept Chair, djokotoev@wou.edu	Add Attachment
Courtney Croy	May 10, 2016 10:04 AM	NEW EQUIP SETUP: An iMac desktop W#20140641 needs to be set up and delivered to Vivian Amantana in Maaske 207. This will be replacing CPU W#20110848 and monitor W#20110966. The iMac is located in ITC 008 on the counter across from the storage wall.	Add Attachment