Service Request Ticket - # 60163

Service Request Information

CONTACT Name Hoeckle, Myron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 10, 2016 11:39 AM
Department Student Engagement Phone 88088
Location Email hoeckleml@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130056[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL135996 Location PDR

Model ColorQube 8870 Hostname wuclab.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.46 Metered Code: 0409 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:2D:57:43

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 16, 2016 08:16 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker May 16, 2016 08:16 AM 
This issue has been fixed and the printer is back
in the lab.
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Shandelle Plasker May 12, 2016 04:45 PM 
Xerox is sending another part for the issue. Moe 
hopes to be here tomorrow to fix the issue
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Dyl Karbia May 12, 2016 12:27 PM 
Task reassigned to Shandelle Pepper.
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Shandelle Plasker May 12, 2016 11:00 AM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker May 11, 2016 09:41 AM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault May 11, 2016 08:43 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault May 11, 2016 08:43 AM 
Task reassigned to UCS Tech.
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Jonathan Yoshikawa May 10, 2016 12:16 PM 
Task reassigned to Jonathan Yoshikawa.
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Kyle Arthenayake May 10, 2016 11:39 AM 
****This is an email****
The attached sounds is wuc lab printer 20130056[Edit Inv] it
seems to print just
fine but makes the noise of a dying robot.
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