Service Request Ticket - # 60172

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2016 02:02 PM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150408[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRD0LADV30 Location PDR 2023 Giveaway

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC2015 "Named user" since JAN2015(install Adobe CC Desktop and any Apps she wants downloaded-not serialized)

Wired NIC 38:C9:86:3F:FA:C9


Wireless NIC A4:D1:8C:60:11:5C


Bluetooth NIC A4:D1:8C:60:11:5D


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia Jun 01, 2016 01:37 PM
Status changed from (2) Scheduled to (5) Completed
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Dyl Karbia Jun 01, 2016 01:37 PM
I was able to get hold of Rebecca and deliver her
new apple machine. It works fine.
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Dyl Karbia May 31, 2016 02:11 PM
Re-image the machine and did the necessary setup.
She's available tomorrow at 11.
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Megan Thibeault May 31, 2016 07:45 AM
Update please!
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Shandelle Plasker May 27, 2016 08:13 AM
Task reassigned to Dyl Karbia.
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Ranjit Kayastha May 24, 2016 01:51 PM
Friday 10am (5/27)
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Ranjit Kayastha May 24, 2016 01:12 PM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Ranjit Kayastha May 24, 2016 01:12 PM
****This is an email****
Hi Ranjit,
The best time for me will be Friday morning
(between 9&11 am).
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Ranjit Kayastha May 24, 2016 12:27 PM
Sent email asking for availability.
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Shina Oladiti May 23, 2016 12:48 PM
Task reassigned to UCS Tech.
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Shina Oladiti May 23, 2016 12:48 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Shina Oladiti May 23, 2016 12:48 PM
Back on the shelf and ready for delivery
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Shina Oladiti May 23, 2016 12:47 PM
Moved to AD
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Shina Oladiti May 20, 2016 03:46 PM
Waiting Rebecca's response on what software she
would like to have on her machine. 

Imaging is done and other requirement stated on
this request.
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Tricia Flaherty May 17, 2016 04:14 PM
this is name of CC desktop installer for MAC:
CreativeCloudInstaller.dmg
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Tricia Flaherty May 17, 2016 04:13 PM
installer of CC desktop or Full_MAc install can be
found here: T:\Adobe CCE\CCEPackages\CC2015
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Tricia Flaherty May 17, 2016 04:11 PM
here is a quick list of apps available with Adobe
CC
http://www.adobe.com/creativecloud/catalog/desktop.html
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Tricia Flaherty May 17, 2016 04:05 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty May 17, 2016 04:05 PM
She is a Named user of Adobe CC2015 so please
install Adobe CC desktop, but also discuss with
her individual applications she uses and please
download ahead of delivery those apps she uses.
She requested that we actually install the apps
for her but did not list which apps she used in
her email. Most likely Photoshop, IndDesign,
Illustrator, Acrobat,.. but probably not the video
related apps like Premiere.  She will need to log
in to the Adobe CC Desktop app for updates or
newer apps in the future.  
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Courtney Croy May 11, 2016 02:02 PM
NEW EQUIP SETUP: A GFA Apple MacBook Pro W#20150408[Edit Inv] needs to 
be set up and delivered to Rebecca McCannell in Campbell Hall 312. 
This will be replacing W#20101419[Edit Inv].
 This is located in ITC 008 on the counter across from the storage 
wall.
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