Service Request Ticket - # 60179

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 12, 2016 11:50 AM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141142[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BZTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BZTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old CPU W#20101466 SR59527 MAR2016: Adobe Design Premium CS5.5 WIN from P0081871; Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705; CANCELED JUNE2019 [Adobe CC2015(named user)MAY2016 - Add adobe CC desktop order#9075]

Wired NIC 98:90:96:D5:7F:28

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Tricia Flaherty May 12, 2016 11:54 AM 
Task reassigned to Self Resolved.
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Tricia Flaherty May 12, 2016 11:54 AM 
Status changed from (4) On Hold to (5) Completed
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Tricia Flaherty May 12, 2016 11:54 AM 
She was able to find it on her own and is getting
it installed now so I am marking as self resolved
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Tricia Flaherty May 12, 2016 11:50 AM 
Status changed from (1) Pending to (4) On Hold
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Tricia Flaherty May 12, 2016 11:50 AM 
She is reporting that she is missing Acrobat Pro
which is now called Acrobat DC please show her how
to login with her Adobe ID and
download applications, I am not sure how John
originally did the install but she says she
doesn't have acrobat Pro and if he did the Full
WIN  install he may have forgot to do the Acrobat
one as in has to be run seperately, but as a named
user she is able to log into the Adobe CC desktop
app and download new apps or different versions
herself since she is a named user.  Please show
her this piece
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