Service Request Ticket - # 60183

Service Request Ticket - # 60183

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Service Request Information

CONTACT	Name	Ni, Fran	Date	May 12, 2016 04:38 PM
	Department	Deaf Studies and Professional Studies	Phone	88038
	Location		Email	nic@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150516 (opens in a new window)	Bldg/Room	ACK
	Service Tag	7VTWR72	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	7vtwr72	Location	UNKNOWN \| PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Enterprise	Software	Upgrade Win7 Pro to Win7 Enterprise and load Language Packs(WIN Ultimate&Enterprise only) Microsoft Desktop Ed license XXXX2015004715; TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 MAY2016 SR60183; Pioneer Blu-ray burner bundled software on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B;

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jun 08, 2016 02:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jun 08, 2016 02:32 PM	I have picked up the laptop. It is located under my desk and I will be keeping it for two weeks before wiping.	Add Attachment
Megan Thibeault	Jun 08, 2016 02:20 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Dyl Karbia	Jun 08, 2016 10:25 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Jun 08, 2016 10:25 AM	Deliver the machine to professor Fren. She ask me to pickup the old machine at 11:00am because she was in the middle of doing some work. I asked her to backup her files as well.	Add Attachment
Kirsten Fauser	Jun 08, 2016 09:07 AM	Called and said she is available today from now until 2. And is available from 1-5 on Friday. Call before you go but she is also leaving her door unlocked.	Add Attachment
Ruby Tidwell	Jun 07, 2016 01:40 PM	Please call first	Add Attachment
Ruby Tidwell	Jun 07, 2016 01:40 PM	**This is an email** Ruby, Thanks for the exciting news! Can we do this either tomorrow afternoon or Friday morning in my office in ED 231? Thanks.	Add Attachment
Ruby Tidwell	Jun 06, 2016 04:41 PM	Sent email for availability	Add Attachment
Shina Oladiti	Jun 03, 2016 02:10 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 03, 2016 02:10 PM	The machine is ready for delivery. Its back on the shelf. Moved to AD	Add Attachment
Ruby Tidwell	Jun 03, 2016 10:47 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	May 18, 2016 09:27 AM	Last piece of info: Ni is getting a external Pioneer Blu-Ray burner that has bundled software which is on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B please load on the laptop for her	Add Attachment
Tricia Flaherty	May 17, 2016 06:02 PM	She wants the Windows 7 language Packs which can only be loaded onto WIN 7 Ultimate or WIN 7 Enterprise, I have downloaded Win 7 Enterprise Upgrade to here: T:\3.OS\Windows7\WIN7PROSP1\WIN7_ENT_SP1_UPG Language Pack for WIN 7 are here: T:\3.OS\Windows7\WIN7PROSP1\WIN7_ENT_SP1_UPG also TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 which can be found at: T:\camtasia\Studiov7.1WIN	Add Attachment
Courtney Croy	May 12, 2016 04:38 PM	NEW EQUIP SETUP: A Dell Latitude Laptop W#20150516 needs to be set up and delivered to Fran Ni in ED 231. This also has a portable Blu-ray Burner that goes with it. Both of these are located in ITC 008 on the counter across from the storage wall.	Add Attachment