Service Request Ticket - # 60186

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2016 08:32 AM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121021[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. HT0HFX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090169

Wired NIC B8:CA:3A:79:45:3A


TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public

Entered by Date Memo
Megan Thibeault Oct 29, 2018 11:27 AM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 29, 2018 11:27 AM
Task reassigned to Megan Eichler.
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Megan Thibeault Oct 29, 2018 11:27 AM
Talked with Ellis, these station are going to PDR. 
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Megan Thibeault Oct 16, 2018 08:26 AM
Task reassigned to Bill Kernan.
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Megan Thibeault Oct 16, 2018 08:26 AM
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Oct 16, 2018 08:26 AM
Not sure if this ticket still needs to be open. Do
I need to still hold on to the CPU's?
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Megan Thibeault Nov 27, 2017 08:30 AM
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Nov 27, 2017 08:29 AM
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Nov 27, 2017 08:29 AM
CPU's are in 007B
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Megan Thibeault Jan 10, 2017 12:24 PM
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Jan 10, 2017 09:38 AM
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Jan 10, 2017 09:38 AM
****This is an email****
Rebecca,

I have attached the purchase orders, vendor
invoices, and packing slips for the projector
(W20120782), and two CPUs (W20121016 & W20121021)
that sustained water damage in DeVolder 101 on May
13, 2016.

Thank you,
Nathan

On Mon, Jan 9, 2017 at 1:59 PM, Rebecca Chiles
 wrote:

    Good afternoon,

     

    Our insurance agent is requesting a receipt,
purchase order, etc., be turned in for the
computer and overhead projector that was damaged. 

     

    Also, since the repair work was done by PHPL,
the agent needs something in writing from PHPL for
hours worked, labor, materials, etc. 

     

    Please get this information to me as soon as
you can, and maybe we can finally get some money back.

     

    Thanks!

     
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Megan Thibeault Nov 02, 2016 03:19 PM
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Nov 02, 2016 02:42 PM
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Nov 02, 2016 02:42 PM
Had a meeting with BK and Nathan the other day,
this was bought up. They said they had to check
with public safety on the status of the claim report. 
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Megan Thibeault Jul 06, 2016 08:37 AM
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Jul 06, 2016 08:37 AM
I talked with BK about this. He said they are
still doing insurance things. The machines are
under my desk, DFSC201 has loaners for the time
being. Putting this task on hold until I hear an
update from BK.
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Megan Thibeault May 20, 2016 03:53 PM
Need to talk to BK about this task
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Ruby Tidwell May 19, 2016 02:41 PM
Task reassigned to Megan Eichler.
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Ruby Tidwell May 19, 2016 02:40 PM
Status changed from (1) Pending to (4) On Hold
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Ruby Tidwell May 19, 2016 02:40 PM
Both machines are under Megan's desk
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Ruby Tidwell May 17, 2016 07:54 AM
Diagnostics found no problems with either machine, 
and both stayed on all night.  I'll do a little 
more testing, but I think they are fine for 
loaners at the very least
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Ruby Tidwell May 16, 2016 03:32 PM
Running hardware diagnostics on both
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Shandelle Plasker May 16, 2016 02:40 PM
Just an FYI we will not be putting these computers
back into the lab. Bill came to me and wants them
replaced. But I would like to still test these
machines so we can use them for other purposes if
they are okay.
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Shandelle Plasker May 16, 2016 02:18 PM
Task reassigned to Ruby Tidwell.
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Shandelle Plasker May 16, 2016 02:18 PM
These are on the corner of Megans Desk. Could you
please plug them in and test all the programs on
them including the internet. Then run a hardware
test. Once this is done I want to keep them on
over night and see how they do.
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Ruby Tidwell May 16, 2016 12:47 PM
Dyl and I tested - they both powered on and seemed 
to work normally
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Ruby Tidwell May 13, 2016 09:48 AM
We picked up the two computers from 201; they are 
at the end of John's desk
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Ruby Tidwell May 13, 2016 09:21 AM
I let Nathan know about the 101 projector
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Kirsten Fauser May 13, 2016 09:07 AM
****This is an email****
It looks like the final total is going to be 
the 2 computers in 201 and possibly the 
projector in 101. There was water running off 
the projector, so we're not sure if it is 
damaged. You can get in there now or anytime 
today. All of the other equipment seems to be 
fine.
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Kirsten Fauser May 13, 2016 08:32 AM
****This is an email****
We had a flood in DeVolder building rooms 101 & 
201. I know two computers in 201 are wet  
#20121021[Edit Inv] and #20121016[Edit Inv]. I don't know what all 
is wet in room 101. They are letting the water 
finish draining before going in there. So there 
might be a lot more electronic issues.
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