Service Request Ticket - # 60189

Service Request Information

CONTACT Name Mullan, Savanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2016 02:47 PM
Department Human Resources Phone 88125
Location Email mullans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110169[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34SHZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:97:12


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha May 17, 2016 11:30 AM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha May 17, 2016 11:30 AM
Johnathan finished the task.
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Ranjit Kayastha May 16, 2016 01:56 PM
removed office 2007 and installed office 2013. It
has 56 updates it's doing the updates. Also
updated browser, flash. 
John is continuing now.
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Ranjit Kayastha May 16, 2016 12:01 PM
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake May 13, 2016 02:48 PM
****This is an email****
The WOU number of my computer is 20110169[Edit Inv] (I
believe). I am in the business office in the
administration building (RM 101). The best way to
contact me is probably email and I am here for the
rest of the day today doing various tasks on my
computer. I am also available Monday morning. 
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Kyle Arthenayake May 13, 2016 02:47 PM
****This is an email****

I hope this message finds you well! I am looking
to see if I can get the software on my computer
upgraded. I am currently running word/excel 2007
and it is a bit outdated. 

Looking forward to hearing from you, 
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