Service Request Ticket

Service Request Information

CONTACT	Name	Harris, Glen	Date	May 16, 2016 11:58 AM
	Department	Athletics	Phone	89249
	Location		Email	harrisg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100659 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	SC02FDZTVDH2G	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office for MAC 2011 from P0079025, Adobe CS6 Design Standard for MAC/WIN from P0093734
	Wired NIC	10:9A:DD:67:B2:40
	Wireless NIC	E0:F8:47:2F:BA:8C
	Bluetooth NIC	E0:F8:47:2F:BA:8D

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 20, 2016 01:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	May 20, 2016 01:07 PM	This has been delivered and all setup	Add Attachment
Ranjit Kayastha	May 19, 2016 03:16 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Ranjit Kayastha	May 19, 2016 03:16 PM	finished all the updates, handed over the laptop to Shandell	Add Attachment
Ranjit Kayastha	May 19, 2016 11:33 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shandelle Plasker	May 19, 2016 09:10 AM	Please bring this to me when you are done with it	Add Attachment
Ranjit Kayastha	May 18, 2016 01:49 PM	Imaging is completed, joined it to domain. Needs the rest of the setup to be done. The laptop is at my desk.	Add Attachment
Megan Thibeault	May 18, 2016 07:51 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	May 16, 2016 03:35 PM	Imaging in progress...	Add Attachment
Shandelle Plasker	May 16, 2016 11:58 AM	Please re-image mac to the newest OS and after it is done give it to me so I can install Ticket Master onto it.	Add Attachment