Service Request Ticket - # 60200

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 16, 2016 12:04 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120147[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLG18V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:8A:1A

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell May 16, 2016 04:15 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ruby Tidwell May 16, 2016 04:15 PM 
Bad keyboard - Alt key wasn't functioning.  
Replaced keyboard and tested successfully.
 Add Attachment
Ruby Tidwell May 16, 2016 03:48 PM 
Task reassigned to Ruby Tidwell.
 Add Attachment
Ruby Tidwell May 16, 2016 12:52 PM 
Ah, NS 216
 Add Attachment
Ruby Tidwell May 16, 2016 12:51 PM 
ITC 216?  Where is computer now?
 Add Attachment
Jessie Bergantinos May 16, 2016 12:04 PM 
Contact Info: Jessie
Add Attachment
Public
Jessie Bergantinos May 16, 2016 12:04 PM 
I brought this computer back to ITC 216 from 
the office. After plugging everything in, I 
tried to log on and control alt delete didn't 
do anything.

I was able to log in using the on screen 
keyboard to type in control alt delete, and the 
regular keyboard worked to type my credentials 
in.  I tried restarting. Computer is updated as 
well.
 Add Attachment