Service Request Ticket

Service Request Information

CONTACT	Name	Vasas, Dona	Date	May 16, 2016 01:42 PM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110828 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2G325V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G325V1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:26:2C:42

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 17, 2016 11:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 17, 2016 11:09 AM	I was able to get hold of Dona and upgrade her office suit to 2013. It works just fine.	Add Attachment
Dyl Karbia	May 17, 2016 09:52 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	May 17, 2016 09:48 AM	Left VM	Add Attachment
Shina Oladiti	May 16, 2016 03:35 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	May 16, 2016 03:31 PM	She will like someone to come in during her vacation to carry out the task.	Add Attachment
Shina Oladiti	May 16, 2016 02:01 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	May 16, 2016 01:43 PM	I responded asking for WOU# and availability: **This is an email** The WOU number is 20110828. I am going to lunch right now. Between 1:30 and 2:30 each day is great. OR I will be on vacation next Monday through Wednesday so any of those days would work	Add Attachment
Amy Anderson	May 16, 2016 01:42 PM	**This is an email** I would love if someone could update my computer to Microsoft Office 2013. Thanks.	Add Attachment