Service Request Ticket - # 60209

Service Request Ticket - # 60209

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Service Request Information

CONTACT	Name	Ellis, Michael	Date	May 16, 2016 04:02 PM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141188 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GT4NV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GT4NV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2016 from XXXX2014004298; TRANSFER from W#20101463:Microsoft Visual Studio Pro 2015 from P0098829;\| Win10 Enterprise, 64bit from Campus License using MAKS(no KMS setup for this version as of 5-2016); Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop 2015; PL SQL Developer;
	Wired NIC	98:90:96:DA:6B:AC

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jun 20, 2016 02:52 PM	Michael gave me a different hard disk. I changed the hard disk and installed Win 10 Enterprise and did all the setup again. Office is installed. Joined to Domain. Drivers are updated. Printers are connected. Windows is activated. Installed Firefox and Chrome and did flash, java, shock wave and silver light on all 4 browsers. Did windows update. Installed PL/SQL Server Developer, Adobe Acrobat DC and serialized it. Setup the computer at Michael's desk and hooked it up. DONE!!	Add Attachment
Ranjit Kayastha	May 20, 2016 11:17 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	May 20, 2016 11:17 AM	Michael asked me to keep the machine in his desk and he will do the rest of the setup. DONE!	Add Attachment
Ranjit Kayastha	May 19, 2016 04:54 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	May 19, 2016 04:54 PM	Installed PL/SQL developer, added printers, Installed Acrobat DC(serialized) and Office. All the setup is completed and it's ready to be hand over to Michael.	Add Attachment
Ranjit Kayastha	May 18, 2016 01:50 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	May 18, 2016 01:50 PM	Imaging is completed. Changed the computer name, Joined it to domain, drivers are all installed, all three browsers are updated, flash, java, shockwave, silevrlight is also installed.	Add Attachment
Ranjit Kayastha	May 18, 2016 12:58 PM	Started Imaging (Windows 10) The machine is at the Imaging Station with the sheet.	Add Attachment
Tricia Flaherty	May 17, 2016 12:59 PM	I moved this to counter in ITC008 last note I promise :}	Add Attachment
Tricia Flaherty	May 17, 2016 12:56 PM	he will take care of Visual Studio himself	Add Attachment
Tricia Flaherty	May 17, 2016 12:55 PM	Installer and instructions for "serializing" an Adobe Acrobat DC(subscription) can be found at: T:\Adobe CCE\CCEPackages\AdobeAcrobatProDC_WIN	Add Attachment
Tricia Flaherty	May 17, 2016 12:51 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 17, 2016 12:51 PM	needs PL/SQL developer, printers, Acrobat DC(serialized) and Office as base and he will take care of the rest.	Add Attachment
Tricia Flaherty	May 17, 2016 12:46 PM	Ellis would like this new station set up as Win10 Enterprise, 64bit from Campus License using MAKS(no KMS setup for this version as of 5-2016) this can be found at T:\3.OS\Windows10\SW_DVD5_WIN_ENT_10_1511.1_64BIT_English_MLF_X20-93758.ISO	Add Attachment
Courtney Croy	May 16, 2016 04:03 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Courtney Croy	May 16, 2016 04:02 PM	NEW EQUIP SETUP: A Dell GFA CPU W#20141188 and Monitor W#20140972 need to be set up and delivered to Michael Ellis in ITC 008. These are located in ITC in the hallway on the GFA shelf.	Add Attachment