Service Request Ticket

Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	May 17, 2016 10:00 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101405 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C17FH58UDHJF	Location	PDR
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051, TechSmith - Camtasia for Mac v2.0 for ED from VISA2011002808 TRANSFER to new laptop W#20131011 12-2015 (uninstalled)
	Wired NIC	C8:2A:14:24:58:0A
	Wireless NIC	E4:CE:8F:52:70:72
	Bluetooth NIC	44:28:60:D7:6E:26

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 17, 2016 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	May 17, 2016 11:05 AM	I was able to get hold of Daniel and assign him admin right on the computer located in Campbell hall.	Add Attachment
Dyl Karbia	May 17, 2016 10:56 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	May 17, 2016 10:18 AM	Please update inventory with where this computer is located.	Add Attachment
Kirsten Fauser	May 17, 2016 10:00 AM	Called and would like to have admin rights on the computer on display in Campbell Hall. His office is not located in Campbell so please call (89658) when you are heading over. Available today until 11. Tomorrow 2 to 4.	Add Attachment