Service Request Ticket - # 60233

Service Request Information

CONTACT Name LeMaster, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2016 08:53 AM
Department Natural Science Division Phone 88136
Location Email lemastm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20121145[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DN Color Printer
Serial No. XFL131490 Location PDR

Model P8860/DN Hostname elements.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.184.6 Ink/Toner Refill

Wired NIC 9C:93:4E:1E:45:AB

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 19, 2016 01:52 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker May 19, 2016 01:52 PM 
I went down to look at this and once I turned it
on it seemed fine without any errors and was
printing. I checked the maintenance kit and wiper
blade which have not been changed since they
bought it. I replaced both pieces. Before I
changed these pieces the waste tray had nothing in
it and once I changed them and it went through a
cleaning cycle there was a lot in the waste tray.
I think this was the issue causing the printer to
error out. Test printed and everything prints fine.
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Dyl Karbia May 18, 2016 11:12 AM 
Task reassigned to Shandelle Pepper.
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Dyl Karbia May 18, 2016 11:12 AM 
The printer is giving error messages 91,720,00:66283.
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Dyl Karbia May 18, 2016 09:37 AM 
Check Dr. LeMaster office but couldn't get hold of
him. I left him a voice mail to contact UCS when
he's available.
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Dyl Karbia May 18, 2016 09:32 AM 
Left VM
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Dyl Karbia May 18, 2016 09:03 AM 
Task reassigned to Dyl Karbia.
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Kirsten Fauser May 18, 2016 08:53 AM 
Printer in the Devolder 113 copy room has an error 
and won't let anyone print. 
Error message says error and then a bunch of 
numbers.
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