Service Request Ticket - # 60239

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2016 01:14 PM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140662[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MPP2B2DV30 Location (WATER DAMAGE)going to pdr

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:C3:AB


Wireless NIC AC:29:3A:A0:A7:C6


Bluetooth NIC AC:29:3A:A0:A7:C7

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor May 18, 2016 01:38 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor May 18, 2016 01:38 PM 
I downloaded a new HP Laserjet Printer 5200 
driver onto his mac machines. That fixed the 
problem. 
Note: Non of the other printers on krusty 
appeared  on his macbook(hardwire ethernet 
connection). Also, the machine is on the 
domain.
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Amy Anderson May 18, 2016 01:14 PM 
Ike called saying that when he goes to print from 
his computer to the printer Krusty:// CAellington 
that he needs authorization. WOU# on computer is 
20140662[Edit Inv]
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