Service Request Ticket - # 60240

Service Request Information

CONTACT Name McDowell, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2016 02:51 PM
Department The Research Institute Phone 8-8503
Location Email mcdowelll@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120332[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0M7
Serial No. D25J922CDHJW Location PDR

CPU Intel Core i7(3.4GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0086784

Wired NIC A8:20:66:0A:60:18


Wireless NIC 20:C9:D0:33:1F:A6


Bluetooth NIC 7C:D1:C3:A3:4A:DC

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 19, 2016 12:40 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 19, 2016 12:40 PM 
Check the issue with Linda IMAC. The problem could
be because of the power outage yesterday.
Resetting the NVRAM solve the problem.
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Dyl Karbia May 19, 2016 11:45 AM 
Left VM
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Shandelle Plasker May 19, 2016 10:10 AM 
I looked back in the records for this machine. You
fixed this issue once before with her Mac. Could
you please call her and set a time to help her.

Her cell is best way to reach her.
Cell#:601-606-8040
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Shandelle Plasker May 19, 2016 10:08 AM 
Task reassigned to Dyl Karbia.
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Amy Anderson May 18, 2016 02:51 PM 
Todd Hall 244 Linda can not get her MAC to reboot 
after the power outage.
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