Service Request Ticket - # 60241

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2016 03:06 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120865[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag D60RDX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. D60RDX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0089918 downgraded to Office Pro Plus 2010

Wired NIC 90:B1:1C:94:7B:BA

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor May 19, 2016 03:37 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor May 19, 2016 03:36 PM 
No malware and virus found.
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Babatunde Idahor May 18, 2016 04:51 PM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor May 18, 2016 04:36 PM 
Running malwarebytes and Sophos on the machine - 
I'll check in tomorrow.
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Amy Anderson May 18, 2016 03:06 PM 
In the West House room 101 at the student lab 
the student is logged in and there is a virus. 
The virus is saying error message saying to 
call this number to get through spyware. The 
message is on the screen and coming through the 
speakers. Someone will be there until 5 today. 

Called from the business division extension is 
88421
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