Service Request Ticket - # 60245

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2016 09:11 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020648[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description LaserJet 4200DTN
Serial No. SCNDX200018 Location PDR

Model Q2428A Hostname hl117-laser.wou.edu
Notes duplexing, 3rd tray, maintenance kit from P0063238 10-2007; maintenance kit from P0099634 SR58886 DEC 2015, Maint Kit P0105393 OCT2017 SR65029; IP:140.211.112.137 Ink/Toner Refill

Wired NIC 00:01:E6:9F:EE:3C

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 20, 2016 08:34 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 20, 2016 08:34 AM 
Check the printer this morning and I was told it
hasn't jam since we swap the tray. I works fine.
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Dyl Karbia May 19, 2016 11:44 AM 
I was able to get hold of Lori and check the issue
with the printer. I remove the fuser unit and
check for papers but I couldn't find a paper that
was causing the jam. I swap the tray between 2&3
and it works just fine. I am thinking the rollers
in tray 3 could be bad.
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Dyl Karbia May 19, 2016 09:49 AM 
Task reassigned to Dyl Karbia.
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Amy Anderson May 19, 2016 09:11 AM 
Printer in library staff room 117 says there is a 
paper jam error, however there is never a paper 
jam
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