Service Request Ticket

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Service Request Information

CONTACT	Name	McDowell, Linda	Date	May 19, 2016 01:46 PM
	Department	The Research Institute	Phone	8-8503
	Location		Email	mcdowelll@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120332 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch #Z0M7
	Serial No.	D25J922CDHJW	Location	PDR
	CPU	Intel Core i7(3.4GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0086784
	Wired NIC	A8:20:66:0A:60:18
	Wireless NIC	20:C9:D0:33:1F:A6
	Bluetooth NIC	7C:D1:C3:A3:4A:DC

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jun 02, 2016 03:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jun 02, 2016 03:21 PM	Called and spoke with Linda - she just wants to know how to fix it in case it happens again; I told her that we weren't sure who had worked on the iMac, but to please call us if it happens again and we will walk her through fixing it.	Add Attachment
Ruby Tidwell	Jun 02, 2016 03:19 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Dyl Karbia	May 31, 2016 01:45 PM	Left VM	Add Attachment
Megan Thibeault	May 31, 2016 07:45 AM	Update please?!	Add Attachment
Dyl Karbia	May 20, 2016 08:51 AM	Left VM	Add Attachment
Ruby Tidwell	May 19, 2016 02:41 PM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	May 19, 2016 02:41 PM	Hey Dyl, did you work on this?	Add Attachment
Ruby Tidwell	May 19, 2016 02:36 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ruby Tidwell	May 19, 2016 02:36 PM	Was this you? Can you check in with Linda?	Add Attachment
Ruby Tidwell	May 19, 2016 02:36 PM	Called Linda - she said someone had been down and fixed it, but she would like to know what they did so that she can fix it herself if it happens again.	Add Attachment
Ruby Tidwell	May 19, 2016 02:34 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Kyle Arthenayake	May 19, 2016 01:46 PM	whenever power gets cut off from the computer she will hit the power button and it gets stuck and it won't turn back on. Someone came in and fixed and would like to know what to do whenever the situation arises again	Add Attachment