Service Request Ticket - # 60252

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2016 01:53 PM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141190[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4YYKV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 4YYKV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFER from W#220110883 JUNE2016 Adobe Acrobat Pro XI(v.11) from P0094736 SR60252

Wired NIC 98:90:96:D9:37:C9

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Jun 03, 2016 02:51 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Jun 03, 2016 02:51 PM 
Setup and delivered 20141189[Edit Inv] to student worker 
station - they kept the second monitor.  
Brought back old machine and updated inventory.

Also installed Acrobat Pro v11 on Debbie's 
machine 20141190[Edit Inv]
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Ruby Tidwell Jun 03, 2016 12:25 PM 
Debbie would like to be there for the setup of the 
student worker station (20141189) and she is in 
today at 2.
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Amy Anderson Jun 03, 2016 11:21 AM 
Debbie called back giving the WOU#
Gary Dukes: 
Monitor: 20140975[Edit Inv]
CPU: 20141191[Edit Inv]

Debbie Diehm:
Monitor: 20140974[Edit Inv]
CPU: 20141190[Edit Inv]
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Tricia Flaherty Jun 03, 2016 11:07 AM 
Task reassigned to Ruby Tidwell.
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Tricia Flaherty Jun 03, 2016 11:07 AM 
TRANSFER to W#20141190[Edit Inv] JUNE2016 Adobe Acrobat Pro
XI(v.11) from P0094736 SR60252
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Ruby Tidwell May 23, 2016 11:13 AM 
Back on shelf
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Ruby Tidwell May 19, 2016 04:54 PM 
Performed standard prep and moved in AD.  Running 
Windows updates now
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Ruby Tidwell May 19, 2016 03:00 PM 
Started image
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Courtney Croy May 19, 2016 01:53 PM 
NEW EQUIP SETUP: A Dell GFA CPU W#20141190[Edit Inv] and Monitor 
W#20140974[Edit Inv] need to be set up and delivered to WUC 210F. 
Contact Debbie Diehm. Replacing cpu: W#20110883[Edit Inv]. She's keeping 
one of her old monitors.

This is located in ITC in the hallway on the GFA shelf.
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