Service Request Ticket - # 60253

Service Request Ticket - # 60253

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Service Request Information

CONTACT	Name	Diehm, Deborah	Date	May 19, 2016 01:58 PM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141191 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	6J6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6J6LV42	Location	going to pdr
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:68:B8

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	May 26, 2016 09:37 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	May 26, 2016 09:37 AM	Completed setting up Deborah Diehm machine. She login and everything looks good.	Add Attachment
Shandelle Plasker	May 25, 2016 08:04 AM	Task reassigned to Dyl Karbia.	Add Attachment
Babatunde Idahor	May 24, 2016 04:59 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Babatunde Idahor	May 24, 2016 04:58 PM	Scheduled for 5/24/16: Dr. Dukes is available from 9-10 am. Debbie Diehm from 11am to Noon. Confirm by phone before you go over to her office.	Add Attachment
Babatunde Idahor	May 24, 2016 04:20 PM	* Incoming e-mail ** Hello! Tomorrow, Wed., Dr. Dukes is available from 9-10 am. I am available 11am to noon -- and so would our student assistants desk work station. I am also available from 2:30pm to 5pm. There are other hours for Thursday, May 26...let me know if that is a preference for you. Debbie	Add Attachment
Babatunde Idahor	May 24, 2016 12:49 PM	Sent out an e-mail to check for availability.	Add Attachment
Ruby Tidwell	May 23, 2016 11:13 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	May 23, 2016 11:13 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	May 23, 2016 11:13 AM	Back on shelf	Add Attachment
Ruby Tidwell	May 19, 2016 04:54 PM	Performed standard prep and moved in AD. Running Windows updates now	Add Attachment
Ruby Tidwell	May 19, 2016 03:00 PM	Started image	Add Attachment
Courtney Croy	May 19, 2016 01:58 PM	NEW EQUIP SETUP: A Dell GFA CPU W#20141191 and Monitor W#20140975 need to be set up and delivered to WUC 210H for Gary Dukes. Contact Debbie Diehm. Replacing cpu: W#20110882. He's keeping his old monitor. This is located in ITC in the hallway on the GFA shelf.	Add Attachment