Service Request Ticket - # 60254

Service Request Information

CONTACT Name Amerson, Ingrid   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2016 02:28 PM
Department The Research Institute Phone 88334
Location Email amersoi@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150105[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E7240 i7-5600U, 2.6GHz, 4M cache
Serial No. 4q3cz52 Location PDR

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715

Wired NIC 20:47:47:C6:2F:1D


Wireless NIC 94:65:9C:37:47:CC


Bluetooth NIC 94:65:9C:37:47:D0

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 20, 2016 10:55 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 20, 2016 10:55 AM 
I was able to get hold of Ingrid and check the
problem with her wireless keyboard. I realized the
keyboard was faulty. In so doing I give her one
use wire keyboard and mouse.
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Dyl Karbia May 20, 2016 09:00 AM 
Task reassigned to Dyl Karbia.
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Megan Thibeault May 19, 2016 02:30 PM 
Having the most issues when the computer is on the
docking station. She has the laptop off of the
docking station and turned off right now. She will
leave her door unlocked.
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Megan Thibeault May 19, 2016 02:28 PM 
Wireless keyboard and mouse issue, doesn't seem to
stay connected. Needs some troubleshooting done.
Ingrid says that anyone can come in whenever. TODD 119
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