Service Request Ticket

Service Request Information

CONTACT	Name	Lune, Stefanie	Date	May 19, 2016 04:28 PM
	Department	Creative Arts	Phone	88461
	Location		Email	pricesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100755 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	BBSG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246
	Wired NIC	5C:26:0A:3F:AA:D3
	Wireless NIC	18:3D:A2:16:40:88
	Bluetooth NIC	1C:65:9D:F5:5F:FC

TECHS	Submitted by	Ruby Tidwell	Contact	rtidwell11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	May 25, 2016 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	May 25, 2016 01:50 PM	Talked with Stefanie and she only needs the loaner until 7/1. Dropped off laptop bag, mouse, laptop, and charger with her and showed her how to remote in to her desktop. Filled out paperwork (it's on Tricia's bulletin board)	Add Attachment
Ruby Tidwell	May 24, 2016 02:42 PM	Left VM for Stefanie about options and that I have loaner for short term	Add Attachment
Ruby Tidwell	May 23, 2016 11:02 AM	Okay - I will talk with Stefanie about options	Add Attachment
Megan Thibeault	May 23, 2016 07:57 AM	Ruby, we can only loan a laptop out for a month or so and need to fill out paper work if it is leaving campus. The department will need to purchase a laptop if this is a daily/weekly need for Stefanie.	Add Attachment
Ruby Tidwell	May 19, 2016 04:28 PM	Stefanie needs a loaner to use to remote in from home to her work station. Prepping loaner 20100755	Add Attachment