Service Request Ticket - # 60260

Service Request Information

CONTACT Name Mercer, Ronald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2016 11:42 AM
Department Student Success & Advising Office Phone 88506
Location Email mercerr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110897[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag 2C135V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2C135V1 Location Lab 202

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; TRANSFERRED to W#20141147 SR59533 MAR2016: Adobe Captivate 5 WIN from P0076330, Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47 upgraded to Articulate Studio '09 VISA2010001822, CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723

Wired NIC 18:03:73:26:17:E3

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor May 20, 2016 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor May 20, 2016 02:35 PM 
Assigned another machine with wou#: 20130222[Edit Inv] and 
brought back the other loaner(20110897) back to 
the office.
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Amy Anderson May 20, 2016 11:42 AM 
Called saying the loaner we gave him yesterday is 
not working. He is in Administration room 106. Ask 
if someone could come over and help
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