Service Request Ticket

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Service Request Information

CONTACT	Name	Baldwin, Paula	Date	May 20, 2016 02:53 PM
	Department	Humanities Division	Phone	88065
	Location		Email	baldwinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120652 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80KLDNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0088808, EndNote X6 for MAC from P0090632
	Wired NIC	10:DD:B1:A4:C4:9C
	Wireless NIC	8C:2D:AA:4B:DB:73
	Bluetooth NIC	8C:2D:AA:4B:DB:74

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 02, 2016 10:32 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Jun 02, 2016 10:32 AM	Diemer found her file in her P Drive from 4 weeks ago. She is good to go	Add Attachment
Megan Thibeault	May 31, 2016 03:13 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	May 31, 2016 03:13 PM	6/2 @10	Add Attachment
Megan Thibeault	May 31, 2016 03:11 PM	Contact changed from Paula Baldwin to Paula Baldwin.	Add Attachment
Megan Thibeault	May 31, 2016 02:31 PM	Task reassigned to UCS Tech.	Add Attachment
Kirsten Fauser	May 31, 2016 10:40 AM	Called and is only available until 11:30 today.	Add Attachment
Megan Thibeault	May 31, 2016 07:37 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	May 31, 2016 07:37 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	May 31, 2016 07:37 AM	Dyl please make sure you do this task today, we missed her twice last week.	Add Attachment
Ruby Tidwell	May 27, 2016 11:41 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Babatunde Idahor	May 27, 2016 11:03 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Amy Anderson	May 27, 2016 10:49 AM	Called back and scheduled time for Tuesday May 31, from 10-12.	Add Attachment
Ruby Tidwell	May 27, 2016 09:42 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	May 27, 2016 08:25 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Ruby Tidwell	May 27, 2016 08:16 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ruby Tidwell	May 27, 2016 08:16 AM	Left VM	Add Attachment
Shandelle Plasker	May 27, 2016 08:12 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Shandelle Plasker	May 27, 2016 08:12 AM	Please call her	Add Attachment
Jessie Bergantinos	May 26, 2016 11:31 AM	Task reassigned to UCS Tech.	Add Attachment
Jessie Bergantinos	May 26, 2016 11:17 AM	She said someone was supposed to come on 5/24 but no one did. She called back to reschedule. Can someone take care of this today?	Add Attachment
Jessie Bergantinos	May 26, 2016 11:16 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jonathan Yoshikawa	May 23, 2016 01:40 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Babatunde Idahor	May 23, 2016 11:58 AM	Dr Paula Baldwin wasn't in her office when I came by at 11:35 AM.	Add Attachment
Kyle Arthenayake	May 20, 2016 02:53 PM	needs help updating CV. Was told to look up her public drive and the public drive is no longer there	Add Attachment